Resetting or Changing Your Password
Creation date: 11/10/2021 11:29 am
Updated: 21/8/2026 5:13 pm
You can reset a forgotten Engage password from the login screen, or change it from your profile while you are already signed in.
Before you begin
Engage passwords must contain at least 12 characters. A longer passphrase is recommended.
Quick steps
- Select Lost Password or Forgot Password if you cannot sign in.
- Enter the email address linked to your Engage account.
- Open the reset email and follow the link.
- Check your junk folder if the email does not arrive.
1 Reset a forgotten web password
Select Lost Password? on the web login screen, enter the email address linked to your account, and follow the reset link sent by email.
2 Reset a forgotten app password
Select Forgot Password on the mobile app login screen and follow the prompts.
3 Change a password while signed in
Open your profile menu and select Change Password. See Changing Your Engage Password for step-by-step instructions.
4 Ask an Engage Administrator
An Engage Administrator can resend account login details from the Employees listing by selecting Resend Login Details beside the employee.
Need help? Contact support@engagesolutions.co.nz.
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