Setting Up Two-Factor Authentication
Creation date: 10/2/2022 10:47 am
Updated: 21/8/2026 5:04 pm
Two-Factor Authentication (2FA) adds an extra verification step when you sign in to the web version of Engage.
Before you begin
2FA is configured on an individual user profile. You can receive the verification request through the Engage mobile app or as a code sent by email.
Quick steps
- Open your profile menu.
- Select Two Factor Authentication.
- Choose email or mobile notification.
- Complete the verification step to finish setup.
1 Open the 2FA settings
Select your profile picture or name in the top-left corner, then choose Two Factor Authentication.
2 Choose a verification method
Select Setup Two Factor, then choose either an email code or a mobile notification.
3 Complete the setup
Enter the code you receive or approve the notification in the Engage mobile app. Future web logins will ask you to complete the selected verification step.
4 Important mobile app note
2FA applies to web logins and does not add a separate prompt when signing in to the Engage mobile app. If you select mobile notification but are signed out of the app, Engage will send the verification code to your account email instead.
Reporting: Administrators can use Report Builder to identify users who have enabled 2FA. See Creating Reports with Report Builder.
Need help? Contact support@engagesolutions.co.nz.
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